Shipping Information

All shipping is done via Canada Post.

Order Processing Times
Please allow for up to 3 days to have your order processed. 

Shipping Times
Lettermail shipping does not include a tracking number. In Canada, lettermail typically takes about a week. For lettermail going to the US, it is not unusual for delivery to take 2-4 weeks. 

Lost items
Please note that once an order has been transferred to Canada Post, Prairie & Ocean does not take responsibility for lost items. If a paper pattern is lost in transit, please contact us. 

Returns and Exchanges

All goods are final sale. 

If an item is damaged upon receipt, please contact us.

PDF downloads

PDFs are delivered as digital downloads. Note there is a limited number of downloads available, so please save your file in a memorable location.

We recommend downloading the file on a computer, opposed to a cell phone or other device, as it is easier to track the location of the download. 

If you did not receive the digital download, please check your spam folder and/or Downloads folder first.